Job Description
Position: International Voice process; hiring for both Sales and Tech roles
Shift: US shifts
Location: Ambit IT (Chennai)
Mode of work: Work from Office.
L1 Technical Support
Primary Responsibilities Include:
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
Skillset
- High school diploma or general education degree (GED);
- 6 Months to 1 year experience in Technical Support or Customer Support Environment
- Proven succe...
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