Job Description

Position: International Voice process; hiring for both Sales and Tech roles

Shift: US shifts

Location: Ambit IT (Chennai)

Mode of work: Work from Office.


L1 Technical Support

Primary Responsibilities Include:

  • Respond promptly, courteously, and knowledgeably to technical support inquiries
  • Provide top-tier support to all customers with a goal of first call resolution
  • Educate customers on system installation/use, and assist in troubleshooting
  • Utilize prior customer support experience to enable customer success and happiness
  • Use problem-solving skills to solve customer issues and address concerns
  • Outbound calls to current customers to address issues, when needed

Skillset

  • High school diploma or general education degree (GED);
  • 6 Months to 1 year experience in Technical Support or Customer Support Environment
  • Proven succe...

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