Job Description
Our client is a global MNC which design, manufacture, and sell advanced Voice-over-IP and converged VoIP and data networking products, applications and professional services to enterprises, medium and small business, as well as to service providers globally.
The Technical Support Engineer candidate would be an experienced engineer with proficiency in Technical Support and troubleshooting, as well as Professional & Managed Services Planning, Implementation & Operations. He must be comfortable working with customers, partners, and 3rd party providers, and able to support and lead customers through troubleshooting processes and project delivery activities.
Responsibilities:
Provide technical assistance to customers through technical support, as well as Professional & Managed Services. In a Technical Support capacity, own the entire problem resolution cycle, including effective diagnosis, reproducing issues in our lab, resolution of 2nd/3rd tier issues, and es...
The Technical Support Engineer candidate would be an experienced engineer with proficiency in Technical Support and troubleshooting, as well as Professional & Managed Services Planning, Implementation & Operations. He must be comfortable working with customers, partners, and 3rd party providers, and able to support and lead customers through troubleshooting processes and project delivery activities.
Responsibilities:
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