Technical Support Engineer (Tier 1 support)

Technical Support Engineer (Tier 1 support)

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and all-things-digital solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support.

Responsibilities

• Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone)
• Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systems
• Document and track customer interactions in the ticketing system, ensuring accurate and timely updates
• Escalate complex issues to Tier 2 support or relevant technical teams as needed
• Provide excellent customer service by ensuring a positive customer experience and effective...