Job Description
As a member of Technical Support, you will be part of a Global team interacting closely with Support offices in the US, Europe, Australia, Korea and Japan, as well as with customers around the world.
Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Responsibilities**:
- Provide escalated technical and triage support for other team members.
- Actively contributing to our online community and knowledge database for up-to-date customer information and solutions.
- Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.
**Qualifications/Experience**
- College degree (CS degree preferred).
- 3+ years work experience in online technical problem sol...
Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Responsibilities**:
- Provide escalated technical and triage support for other team members.
- Actively contributing to our online community and knowledge database for up-to-date customer information and solutions.
- Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.
**Qualifications/Experience**
- College degree (CS degree preferred).
- 3+ years work experience in online technical problem sol...
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