Technical Support Engineer Tier Ll

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, and continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you will fit right in.
**Overview**
**Essential Duties & Responsibilities**:
- Provide assistance to customers, consultants, and partners on the usage of
- Advise clients on configuration options based on best practices
- Triage newly reported problems, assign proper severity and work to identify a
resolution
- Troubleshoot issues through reproducing the problem and determine resolu...