Job Description
**Job Summary**
- This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with mínimal supervision.
**Responsibilities**
- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and so...
- This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with mínimal supervision.
**Responsibilities**
- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and so...
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