Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Overview

The support sector faces mounting complexity as customer demands continue to rise. Today's customers anticipate instant, AI-driven responses, yet most companies remain stuck in pilot phases, unable to convert AI initiatives into tangible results. Industry forecasts suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between customer expectations and current organizational capabilities. Our approach bridges this divide through a distinct framework: AI-enhanced cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you will train, refine, and guide the technology. Each resolution strengthens our automation infrastructure, every root cause investigation becomes a repeatable template, and every complex scenario you decode enhances the system for thousands of future customers. This is the intersection where expert trou...