Job Description
Customer expectations are rising sharply while the support industry struggles with mounting complexity. Today's customers demand AI-driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between what customers expect and what current support models deliver.
We're bridging that chasm with a fundamentally different approach: AI-augmented cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you will train, refine, and guide the tools. Each fix strengthens our automation layer, each root cause investigation becomes a repeatable playbook, and each edge case you resolve enhances the system for thousands of future customers. This is the intersection of advanced troubleshooting, ...
We're bridging that chasm with a fundamentally different approach: AI-augmented cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you will train, refine, and guide the tools. Each fix strengthens our automation layer, each root cause investigation becomes a repeatable playbook, and each edge case you resolve enhances the system for thousands of future customers. This is the intersection of advanced troubleshooting, ...
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