Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Overview

The support landscape is collapsing under mounting complexity while customer demands continue to rise. Today's customers anticipate AI-driven, immediate solutions, yet most companies remain stuck in pilot phases and cannot translate AI into tangible results. Industry forecasts predict that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between what customers expect and what organizations currently deliver. We are bridging that divide through a distinct approach: AI-augmented cyborg agents who combine advanced troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you refine, correct, and guide the tools. Each correction strengthens our automation layer, every root cause investigation converts into a repeatable framework, and every outlier you decode enhances the system for thousands of future customers. This is the convergence point of sophisticated troubleshoo...