Technical Support Engineer (WFH/Morning) - 6 months contract

Overview

• Provide Level 2 technical support to clinics, troubleshooting hardware, software, and network issues.
• Support Level 1 engineers to resolve high level IT issues escalated within the Service Desk
• Work closely with clinic staff to ensure issues are resolved promptly.
• Assist with system migrations, deployments, and upgrades.
• Create, communicate and coordinate small to medium scale project plans
• Escalate complex issues when necessary while maintaining ownership of customer experience.
• Document troubleshooting steps, solutions, and best practices to improve support efficiency.

Skills, Attributes, and Experience

• 3+ years of experience in an IT support role.
• Extensive experience with Microsoft 365 products, Windows Desktop & Server, and Active Directory.
• Strong networking knowledge and experience.
• Experience in telephony (both on-premise and h...