Technical Support Engineer

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:
- Post-sales technical support of all SaaS Cloud Administrative activities.
- This includes, but is not limited to, support of:
- Environment refreshes (Moving data from a source environment to a target environment)
- Planned and unplanned outages
- Oracle SaaS Cloud Portal features & functionality
- Activating & provisioning SaaS Cloud accounts & environments
- IP Allowlisting setup
- Environment resizing setup
- Language Pack installation setup
- SaaS account creation & password resets
- Sign-on problems, including Single Sign On (SSO)
- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)
- Migration related issues from one data center to another
- Partnering with our Cloud Operations & Development teams to provide solutions to customers
**Education & Experience**:
- Technical degree i.e., BS C...