Technical Support Engineering - Experienced Professional

Technical Support Engineering - Experienced Professional

About the Role

Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional

Technical Support Engineering (High Tech) - Experienced Professional (P2) – Operations Service Desk (OSD)

A Snapshot of Your Day

As a Technical Support Engineer – Operations Service Desk (OSD) , you will manage a 24/7 Operations Service Desk to ensure enhanced technical responsiveness for customers and internal teams. Your role focuses on delivering solutions or recommendations for technical issues, driving service excellence, streamlining processes, and leveraging AI tools. You will also collaborate across service regions and partner with Sales to improve order entry efficiency.

How You’ll Make an Impact

Provide Level 1 technical recommendations and solutions to the Siemens operating fleet inquiries based on information that already exists in fleet owner documentation (instruction books, drawings, BOMs, procedures, specifications, etc.)

Implement pre-approved design exceptions and instructions as part of repairs and non-conformances. Provide part clarifications and quote support to the sales organization

In conjunction with product line engineering, provide technical instructions and clarifications to manufacturing or supply chain management, and support product deviation dispositions

Provide typical recommendations on maintenance scope and intervals

Provide Level 2 Technical Support to the Siemens industrial applications operating fleet

Generate technical recommendations and solutions for the fleet, by reviewing designs and performing the vital calculations or analyses.

Provide technical recommendations for field service technical issues

Provide service repair quote support to the marketing organization

Serve as engineering lead for specified projects, ensuring tasks are completed within budgets.

Support Level 3 root cause investigations as required

Responsible for overall coordination of work with different collaborators and with all 3 product lines (TC, RC & STG)

Responsible for planning, organizing, monitoring, securing and handling available resources optimally to achieve KPI’s

Consistently work within all safety guidelines and compliant to applicable laws and regulations

What You Bring

Bachelor’s degree in mechanical engineering with 8 to 12 years of relevant experience in technical troubleshooting of compressor (preferred) and/or steam turbines including knowledge of industry standards (API, ASME, etc.)

Field service experience on rotating equipment like Turbo / Recip Compressors, Steam turbines or Gas turbines will be an added advantage

Willing to work in all 3 shifts including weekends – 24/7 support rotational shifts

Hands on experience of Salesforce, SAP, Teamcenter, and Microsoft products

Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management.

Participating in and/or conducting process and design FMEA and RCA or equivalent

Customer Orientation and Strategic thinking

Collaboration and Innovative thinking