Technical Support Engineer(International Voice)

Job Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.

• Ensure resolution provided in the first interaction with the customer

• Acquiring knowledge about the newly released products and recent updates.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

• Position and sell Premium support contracts to customers based on their support entitlement.