Technical Support Engineer(Oracle)

Job Description

• Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
• Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
• Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.
• Monitor system performance and assist with version upgrades and data migrations.

Qualifications

• Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.
• Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).
• Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.
• Responsible, with strong customer service orientation and ability...