Technical Support Executive - Mandarin Speaker - Ara Damansara

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Technical Support Executive - Mandarin Speaker - Ara Damansara

Job Overview:

We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

What you will do:

• Manage incoming and outgoing customer interactions through phone calls, emails, and faxes, addressing product-related questions, sales inquiries, promotional offers, and general support requests.
• Deliver consistent technical assistance via phone and email for product-related concerns and issues.
• Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
• Assess customers' technical ...