Technical Support Executive - Mandarin Speaker - Ara Damansara

Job Overview:

Join a dynamic onboarding team as a Technical Support Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What you will do:

• Process client requests and solve issues via inbound calls and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a good fit:

• Good communication skills in English.
• Must ...