Technical Support Executive

Job Description: Technical Support Executive

Location: New Delhi

Job Duties:

1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.

2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.

3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues : Escalating unresolved issues to appropriate management or departments for further action.

5. Follow-up : Conducting follow-up with customers to ensure issues are resolved to their satisfaction.

6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.

7. Reporting: Completing call logs and generating relevant reports for management