technical support executive

Job Description

The Technical Support serves as the main point of contact for customer enquiries related to our BME & Tech Support teams. The incumbent has to provide timely and professional customer satisfaction while upholding service standards.

• Handle all incoming emails promptly and professionally
• Coordinate service requests, liase between customers and service teams
• Follow-up & update on open issues to ensure satisfactory closure

• Prepare SLA reports for monthly meetings

• Plan and coordinate service jobs for technical teams

• Preventive Maintenance

• Corrective Maintenance
• Commissioning & Decommissioning
• Delivery & Collection of Equipment
• Spare Part Tracking

• Tools Maintenance (eg. Calibration)

• Upkeep all admin records of technical teams

• Field Service Report

• Training Record

• Equipment Master D...