Technical Support Executive

Overview

A Technical Support Executive’s role is to manage all reported Bad Actor devices through EJ analysis, provide reports, propose best possible technical resolution, remote support and communicate with device vendors on complicated issues.

Responsibilities

• Analyzing EJ of Bad actor device, propose possible best solution and assign Senior Engineers to perform remedial tasks.
• Identify root cause and resolution plan for bad actor device in EJ analysis report.
• To investigate suspected parts quality issues with the repair centre/vendor and provide finding reports and resolution.
• Responsible in customer’s dispute cases, including assigning engineers to copy RAS files and Note Serial logged, review EJ, compare recon tables, work with Software team and prepare reports for submitted to customer.
• Copy EJ files at the Banks or request EJ files from the Banks whenever required.
• Provide remote support to field en...