Technical Support Executive

Job description

Company Description

Weeloy is a technology and marketing company specializing in solutions tailored for the restaurant industry. Our suite of products is designed to streamline workflows, improve operational efficiency, and eliminate redundant tasks, enabling restaurant staff to focus on their guests. We offer cutting-edge tools such as reservation systems, table management software, payment solutions, call management, event management, and ticketing systems. At Weeloy, we are dedicated to empowering restaurateurs to enhance the overall dining experience through innovative technology.

Role Description

This is a full-time, remote position for a Technical Support Executive. The role involves providing technical and customer support to clients, troubleshooting technical issues, and ensuring efficient communication to resolve customer inquiries. You will work closely with the team to identify and solve technical challenges, deliver excellent customer service, and contribute to improving support processes in alignment with the company's goals.

Qualifications

• Strong expertise in Technical Support and Troubleshooting to identify and resolve technical issues effectively.
• Proficiency in Customer Support and Customer Service to ensure exceptional client satisfaction and build lasting relationships with customers.
• Excellent Analytical Skills to diagnose problems, assess solutions, and provide strategic recommendations.
• Effective communication and interpersonal skills to work collaboratively within a team and with clients.
• Ability to work independently in a remote environment, demonstrating self-motivation and time management.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Familiarity with the restaurant industry and experience working with restaurant-focused technology solutions are a plus.

Responsibilities

(Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.)

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

(Some qualifications you may want to include are Skills, Education, Experience, or Certifications.)

Example: Excellent verbal and written communication skills