Technical Support Expert

Job Description

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for dealers and end users, handling phone and email inquiries in real time.

Your primary responsibility will be to troubleshoot technical issues and provide timely accurate resolutions. You will also educate customers on product usage, updates, and best practices.

You will create and manage support tickets to ensure proper tracking and resolution. In addition, you will collaborate with internal teams to resolve complex or escalated cases.

• Act as the first point of contact for dealers and end users