Technical Support I - Network Services - (224023)

Overview

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient & staff safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Responsibilities

Reports to the Manager or designate, provides network technical support services for a variety of internal and external users by performing duties such as troubleshooting, documentation, and resolution of VoIP telephones, hardware, software, and communication problems using vendor provided utilities; and the installation, configuration, upgrading, and testing of hardware and software, according to established procedures. Provides operational support for the centralized and distributed network environments throughout the assigned geographical area.

Travel

Travel may be a requirement of th...