Technical Support & Implementation Specialist

We are looking for a remote, full-time Technical Support and Implementation Specialist with 3 to 5 years of experience in technical customer support or implementation. In this role, you will successfully onboard our client's customers by simplifying and streamlining processes, leveraging the client's software as an end-to-end workflow and communications management solution. You will collaborate with sales, customer success, customer support, management, and engineering to deliver a world-class customer experience. Our US-based client is a trusted national provider of end-to-end outsourced yard logistics. They specialize in sustainable, optimized enterprise yard and transportation services and solutions for yards of all sizes across the retail, manufacturing, and distribution sectors. They offer decades of proven expertise, having worked with large shippers, leading Silicon Valley companies, and top-tier consulting firms, to deliver reliable, high-performance services while loweri...