Technical support L1 SAAS representative

We are a product-oriented company providing IT infrastructure and liquidity services for FX, Blockchain companies, and traditional financial industries. We are looking for top professionals to help us make the market better

Tasks:

• Responding to tickets via helpdesk, handling Slack requests (no phone calls) according to the SLA;

• Processing incoming client requests in English and gathering the maximum possible information to resolve an issue while maintaining a minimal response time;

• Monitoring of the status of services;

• Work independently on a problem with the use of existing knowledge bases and access to needed systems;

• Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution.

• Cooperate with other levels of support and departments of the Company using Slack and Jira.

Experience: