Technical Support L3

Technical Support L3 - Argentina Only

Our client is looking for a proactive and tech-savvy Technical Support L3 professional to join their global team. This role is with an innovative software and AI resources company that helps organizations build intelligent, customer-focused support operations.

You'll be the go-to expert for complex technical issues, working closely with Product and Engineering teams to resolve escalations, improve processes, and enhance the customer experience.

Key Responsibilities

• Provide advanced (Level 2/3) technical support via email, chat, and phone.

• Troubleshoot and analyze HAR files, console logs, SQL queries, and product performance issues.

• Collaborate with Product and Engineering teams to resolve bugs and feature requests.

• Document solutions, update internal knowledge bases, and create customer-facing resources.

• Manage escalations and ensu...