Job Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a **Technical Support Lead** to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
**Responsibilities**:
**Deep Troubleshooting & Debugging**
- Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware/software using diagnostic APIs and tools
- Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
**End-to-End Ticket Ownership**
- Manage support tickets from first report through confirmed resolution
- Provide accurate root cause analysis and timely follow-up
- Translate technical findings into clear, actionable guidance for customers and Tier 1 support
**Documentation & Process Design**
- Create and continuously refine SOPs, runbooks, quick-...
**Responsibilities**:
**Deep Troubleshooting & Debugging**
- Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware/software using diagnostic APIs and tools
- Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
**End-to-End Ticket Ownership**
- Manage support tickets from first report through confirmed resolution
- Provide accurate root cause analysis and timely follow-up
- Translate technical findings into clear, actionable guidance for customers and Tier 1 support
**Documentation & Process Design**
- Create and continuously refine SOPs, runbooks, quick-...
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