Technical Support

Location

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Philippines

Job Description

The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

Job Responsibilities

• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends...