Job Description
Job Title: Technical Support Manager
Salary: Competitive
Location: Mexico City, Mexico/Hybrid
Contract: Permanent
Hours: Full Time
Do you thrive on leading high‑performing teams and delivering exceptional customer experiences at scale? We are looking for a permanent Technical Support Manager, to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
As a Technical Support Manager, you will have a central role in helping us provide a world-class level of customer service. Helping manage the work of a large team of customer service agents based in three countries, you will ensure that customer expectations are met and exceeded through managing the running of the Customer Support team, coordinating and overseeing the support of our highest-profil...
Salary: Competitive
Location: Mexico City, Mexico/Hybrid
Contract: Permanent
Hours: Full Time
Do you thrive on leading high‑performing teams and delivering exceptional customer experiences at scale? We are looking for a permanent Technical Support Manager, to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
As a Technical Support Manager, you will have a central role in helping us provide a world-class level of customer service. Helping manage the work of a large team of customer service agents based in three countries, you will ensure that customer expectations are met and exceeded through managing the running of the Customer Support team, coordinating and overseeing the support of our highest-profil...
Apply for this Position
Ready to join Cambridge University Press & Assessment? Click the button below to submit your application.
Submit Application