Job Description
**Technical Support Manager**
**Salary: Competitive**
**Location: Mexico City (hybrid, minimum 2 days a week in the office)**
**Contract: Full time, Permanent**
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We're looking for a permanent **Technical Support Manager**, to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office.
The Technical Support Manager has a central role in helping us provide a world-class level of customer service. Helping to manage the work of a large team of customer service agents based in three countries, the Technical Support Manager ensures that customer expectations are met and exceeded through managing the running of the Customer Support team, coordinating and overseeing the support of our highest-profile customers, coaching and mentoring staff and devising new strategies to improve...
**Salary: Competitive**
**Location: Mexico City (hybrid, minimum 2 days a week in the office)**
**Contract: Full time, Permanent**
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We're looking for a permanent **Technical Support Manager**, to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office.
The Technical Support Manager has a central role in helping us provide a world-class level of customer service. Helping to manage the work of a large team of customer service agents based in three countries, the Technical Support Manager ensures that customer expectations are met and exceeded through managing the running of the Customer Support team, coordinating and overseeing the support of our highest-profile customers, coaching and mentoring staff and devising new strategies to improve...
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