Job Description
Company Description
Elite is the leading global provider of innovative business management solutions that enable law firms and professional services organizations to streamline operations, maximize efficiency, and increase visibility into all aspects of their businesses. Our Company is focused on enabling firms of all sizes and locations to meet their true potential and provide the best service for their clients.
The Team Manager provides daily management and leadership of a team of Tier 2 Support Analysts and Senior Support Analysts. This position provides tactical support for the customers by working to improve team functions, individual performance, holistic efficiency, and work process. The Team Manager is expected to have advanced firsthand knowledge of the products and processes that the team supports. This position is a customer operations lead for a functional area and is responsible for resolution of escalated, complex, and high-profile customer incidents.
**Job Descr...
Elite is the leading global provider of innovative business management solutions that enable law firms and professional services organizations to streamline operations, maximize efficiency, and increase visibility into all aspects of their businesses. Our Company is focused on enabling firms of all sizes and locations to meet their true potential and provide the best service for their clients.
The Team Manager provides daily management and leadership of a team of Tier 2 Support Analysts and Senior Support Analysts. This position provides tactical support for the customers by working to improve team functions, individual performance, holistic efficiency, and work process. The Team Manager is expected to have advanced firsthand knowledge of the products and processes that the team supports. This position is a customer operations lead for a functional area and is responsible for resolution of escalated, complex, and high-profile customer incidents.
**Job Descr...
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