Technical Support Manager

Job Title: Technical Support Manager

Location: Dubai, UAE

Company: DC Technologies FZ LLC- Cybersecurity Reseller

Position Summary

We are looking for a proactive and skilled Technical Support Manager to join our cybersecurity reseller team in Dubai. The ideal candidate will oversee the technical support department, ensuring high-quality service delivery for our cybersecurity products and solutions. This role requires a blend of technical expertise, leadership skills, and exceptional customer service.

Key Responsibilities

• Lead and manage the technical support team to provide exceptional service to customers.
• Develop and implement support processes and procedures to streamline operations.
• Troubleshoot and resolve complex technical issues related to cybersecurity products and solutions.
• Collaborate with cross-functional teams, including sales and engineering, to ensure customer needs are met.
• Cond...