Job Description

Job Description


The Customer Tech Support Manager leads a team of Level 3 engineers which provide advanced technical support, application feasibility studies, and training for products under his/her responsibility.


Elevate customer experience through proactive, timely, and empathetic technical support. This leader drives cultural transformation by fostering customer-centric behaviors, cross-functional collaboration, and team accountability. The manager also plays a key role in aligning support operations with product development, ensuring that customer pain points result in timely fixes and tangible product improvements.

Key Responsibilities:

Team Leadership & Development:

  • Serve as a role model in customer interactions, demonstrating clear communication, empathy, and active listening.

  • Coach engineers to develop soft skills and customer service habits that enhance customer satisfaction and trust.

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