Technical Support Manager

Direct message the job poster from Forest Rock

Job Title: Technical Support & Customer Experience Manager

Location: UK HQ (Loughborough) or hybrid

Reports To: Director – Product Sales

Job Type: Full-Time

Position Overview

We are seeking a dynamic Technical Support & Customer Experience Manager to lead our support and customer success initiatives. This role combines technical expertise with leadership, focusing on delivering exceptional customer experiences, resolving technical issues, and enabling our clients to maximise the value of our IoT solutions. You will oversee a team of support engineers, coordinate cross-functional problem‑solving, and ensure our support processes align with customer expectations and business goals.

Key Responsibilities

• Lead, mentor and manage the technical support, training and customer experience team, fostering a high‑performance, customer‑centri...