Technical Support Manager

We are currently searching for a Technical Support Manager to support our business development in Mexico. This is for our Smart Home brand IMOU (Pronounced: I-Moe).

Who Are We?

• IMOU is a global leader in the Smart Home segment and we have built a reputation in the overseas market as the go-to vendor for Smart Security & Smart Home.
• Set up as a subsidiary of Dahua Group, the second largest surveillance & security manufacturer in the world.
• IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.
• Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

• Offline and online training work
  • Trainees: sales team, distributors, resellers, installers, and promoters.
  • Typical training scenarios: new product launches, new customer development, quarterly regular training.
  • Service objects: distributors, resellers and installers.
  • Deal with typical problems: installation problems, links, video playback, etc.
  • Processing method: Facebook, phone, chat software.
• Offline technical support
  • Service object: distributors, resellers and installers.
  • Typical scenario: Resolve technical problems on site and resolve product quality issues.
• Translation
  • Sorting out localized user guidance materials.
  • General issues, quick installation manuals in local language, and operation video shooting.
• Product promotion
  • Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions.
  • Main role: product presentation, technical solutions, sample booth setting.
• App operation and promotion
  • PartnerInstaller App: update the product material, promote the App to resellers and installers.

Job Requirements

• 3-year experience in a technical support position.
• Deep knowledge in IT/CCTV/Technology products.
• Familiar with CCTV, smart home, wifi camera industry.

Qualifications

• Bachelor degree of technical or related field.
• Good Spanish and English reading, writing and speaking English proficiency preferred.
• Good interpersonal, written oral communication and presentation skills.
• Customer-oriented.
• Accustomed to frequent business trips.

  Seniority level

  • Mid-Senior level

  Employment type

  • Full-time

  Job function

  • Customer Service and Product Management

  Industries

  • Appliances, Electrical, and Electronics Manufacturing, and Security and Investigations

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