Technical Support Manager

Please note that this is a job description and not an application portal. To apply, please follow the appropriate channels.

Job Responsibilities:

• Direct and coordinate a team of Technical Support Engineers
• Prioritize IT-related problems as they come in and escalate when necessary
• Assign problems/tasks to Technical Support Engineers
• Regularly analyze and review logs to determine if problems are recurring or imminent and develop solutions before they occur
• Analyze situations and determine resources needed to solve them
• Make decisions quickly, often with limited information
• Follow up with customers to gauge their satisfaction with problem resolution; identify technical support problem areas and implement corrective actions if needed
• Ensure ongoing training for technical support staff; advise technical support staff on career planning; maintain and analyze training records
• Provide data, manag...