Technical Support Manager

Overview

We are looking for a Technical Support Manager to lead our team of engineers. If you have strong leadership skills, a passion for customer service, and experience in advanced lab and metrology systems, we want to hear from you!

Responsibilities

• Lead & Develop Team – Mentor engineers, build skills, and cultivate a high-performance culture.
• Customer Service Excellence – Ensure fast, effective installation, maintenance, and troubleshooting.
• Operational Performance – Drive improvements in KPIs: response time, uptime, MTBF, and customer satisfaction.
• Service Revenue – Achieve service revenue targets through efficient resource use, service contracts, and upselling opportunities.
• Escalation Handling – Manage complex technical issues and coordinate with internal teams for resolution.
• Collaboration – Partner with Sales, Applications, and R&D teams to ...