Technical Support Manager

Technical Support Manager - Oxford/Slough Reading3>

The TSM’s must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM’s is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.

People Management

• Approving / Declining annual leave and family leave types. Administrating E-Days to ensure records are accurate and up to date.
• To maintain accurate records on the current performance of Academy Trainees.
• To maintain accurate records of all current performance of all technicians in upskill programme.
• To ensure that all steps are adequately followed during all employee life cycles with the business. Including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback.
• Constantly reinforce g...