Technical Support Operations Lead (WordPress)

About the Role

We’re looking for a Technical Support Operations Lead to own the day-to-day operation of a WordPress support queue. This is a highly accountable, client-facing role: you will run triage, drive clarity, reduce back-and-forth, and ensure tickets move from intake → diagnosis → resolution → verification with consistent standards.

This role is not “ticket forwarding.” You must be able to personally resolve a meaningful portion of issues (especially WordPress/WooCommerce, plugin conflicts, front-end breakage, form/email deliverability, caching behavior), and write excellent English client communication that sets expectations and keeps accounts calm and informed.

Contract type: PJ (contractor)

Location: Remote (Brazil)

Comp: R$ 8,000 - 10,000 (based on experience, availability, etc)

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What Success Looks Like (Outcomes You Own)

Within 30–60 days, we expect you to:

• Create a que...