Job Description
Overview
About the Role We're looking for a Technical Support Operations Lead to own the day-to-day operation of a WordPress support queue. This is a highly accountable, client-facing role: you will run triage, drive clarity, reduce back-and-forth, and ensure tickets move from intake → diagnosis → resolution → verification with consistent standards. This role is not ticket forwarding. You must be able to personally resolve a meaningful portion of issues (especially WordPress / WooCommerce, plugin conflicts, front-end breakage, form / email deliverability, caching behavior), and write excellent English client communication that sets expectations and keeps accounts calm and informed.
Contract type : PJ (contractor)
Location : Remote (Brazil)
Comp : R$ 8,000 - 10,000 (based on experience, availability, etc)
What Success Looks Like (Outcomes You Own)
- Within 30–60 days, we expect you to :
Cr...
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