Technical Support

Description

Job description:
•Taking calls from agents in the field, internal agents that are W2 employees and contract employees, brokers, and leaders of the agents. It’s all INTERNAL customers. •Types of calls: “ I wrote this policy 5 days ago – why hasn’t it cleared” Might need to identify what went wrong in the application process that it isn’t cleared yet. Probing on the call – ask good questions. Underwriting questions and policy holder questions. •Technology I’m having issues with my enrollment system •Licensing, billing and compensation questions •Calls: handle time: 11minutes, some calls could be 5-35 minutes. 30-40 calls during busy season. •Research is done on the call, understand things quickly! •Other activities like emails are for other leaders and expertise JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is resp...