Job Description

Role Responsibilities:

  • Diagnose hardware/software issues and resolve customer queries
  • Guide customers via phone/chat/email to fix technical problems
  • Escalate complex issues to development or infrastructure teams
  • Document solutions and maintain accurate logs for reference

Key Deliverables:

  • Timely resolution of client-reported issues within SLA
  • Accurate tracking of tickets using support tools
  • Maintenance of technical documentation and manuals
  • Consistent customer satisfaction through effective communication


Skills Required
Technical Support, Remote Desktop, Troubleshooting, zendesk

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