Job Description
**Introduction**
The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.
**Your role and responsibilities**
* Diagnosing and resolving issues encountered by our customers
* Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
* Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
* Working with the broader engineering team to deliver critical functionality necessary for the success of our customers
* Coordinating and managing customer contact for critical product issues
* Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team
**Re...
The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.
**Your role and responsibilities**
* Diagnosing and resolving issues encountered by our customers
* Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
* Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
* Working with the broader engineering team to deliver critical functionality necessary for the success of our customers
* Coordinating and managing customer contact for critical product issues
* Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team
**Re...
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