Job Description

The Software Support Desk Engineer is responsible for providing technical assistance and support to end-users related to i2 software applications, resolving technical issues, and ensuring optimal performance of i2 software. This role involves direct interaction with customers, diagnosing and troubleshooting software problems, and collaborating with development teams to enhance software functionality.

Key Responsibilities:

  • Technical Support:Respond to customer inquiries via phone, email, and chat promptly and professionally.Diagnose and troubleshoot software issues reported by end-users.Provide step-by-step technical assistance to resolve application problems.
  • Issue Resolution:Identify, document, and resolve software bugs and issues.Escalate complex issues to higher-level support or development teams when necessary.Follow up with customers to ensure issues are fully resolved.
  • Customer Service:Maintain an elevated level of custo...

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