Job Description
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment
**Your role and responsibilities**
Provide first-level support for biometric devices (installation, configuration, troubleshooting).
Assist with Windows and Linux client OS issues related to biometric device integration.
Perform driver installation, verification, and updates for biometric hardware.
Conduct baseline checks and assist in remediation activities.
Perform restriction/unrestricting checks for device and application access.
Log, track, and escalate incidents as per process.
Provide remote and onsite user support within SLA.
Basic to intermediate knowledge of Windows OS (7/10/11) and Linux distributions.
Understanding of device drivers, hardware connectivity (USB/serial), and troubleshooting.
Familiarity with baseline remediation and security compliance checks (preferred).
Good communication and customer-handling skills.
Ability to follow documentation and escalate effectively.
**Required technical and professional expertise**
1 to 2 years of experience
> Hands-on experience with Windows/Linux server environments.
> Strong communication, documentation, and stakeholder coordination skills
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment
**Your role and responsibilities**
Provide first-level support for biometric devices (installation, configuration, troubleshooting).
Assist with Windows and Linux client OS issues related to biometric device integration.
Perform driver installation, verification, and updates for biometric hardware.
Conduct baseline checks and assist in remediation activities.
Perform restriction/unrestricting checks for device and application access.
Log, track, and escalate incidents as per process.
Provide remote and onsite user support within SLA.
Basic to intermediate knowledge of Windows OS (7/10/11) and Linux distributions.
Understanding of device drivers, hardware connectivity (USB/serial), and troubleshooting.
Familiarity with baseline remediation and security compliance checks (preferred).
Good communication and customer-handling skills.
Ability to follow documentation and escalate effectively.
**Required technical and professional expertise**
1 to 2 years of experience
> Hands-on experience with Windows/Linux server environments.
> Strong communication, documentation, and stakeholder coordination skills
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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