Technical Support Representative

**Technical Support Representative**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.
**About the Role**:
In this opportunity as a **Technical Support Representative**, you will:
- Keep a clear and active focus on inquiry resolution and ensure that all the necessary action is taken to resolve a customer's inquiry.
- Provide service in a professional and courteous manner. May respond to inquiries regarding a specific or more complex product (e.g., number of products, complex technologies) or a specific customer (based on customer size or revenue tied to the customer, etc.)
- Log and classify all calls and requests for assistance in the call tracking database.
- Troubleshoot customers' inquiries to resolve calls and cases in a timely manner.
- Respond to customers’ inquiries relating to technical issues with the software, online, or electro...