Technical Support Representative

The Technical Support Representative provides technical support and inside sales assistance for Newall digital readout systems, linear encoders, and BEI rotary encoders, playing a critical role in ensuring customer satisfaction and the reliable operation of technical products. Under limited supervision, this role handles a range of customer service and technical support activities, including responding to inquiries, troubleshooting product issues, examining warranty claims, and managing customer returns and exchanges. The position involves using diagnostic tools such as oscilloscopes and voltmeters to analyze waveforms, repairing electronic equipment and sensors, analyzing and documenting faults, and providing product and pricing information. The Technical Support Representative works cross-functionally to resolve technical issues, support delivery schedules, and address billing inquiries, while promoting positive customer relationships through clear, professional communication and str...