Technical Support Representative, Enterprise & Video Collaboration

**Job Summary**
**The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.**
**Primary Job Responsibilities**
- ** Resolve escalated support tickets from our Tier 1 support team**
- ** Assist Tier 1 support team by providing guidance to resolve tickets without escalation**
- ** Provide ad-hoc feedback about trends, new issues, and the voice of the customer**
- ** In periods of low technical support volume, assist with related projects**
- ** Suggest process improvements when you see opportunities and dissent when you don’t agree**
**Knowledge and Skills**
- ** Strong written and verbal communication skills**
- ** Strong listening and comprehension skills**
- ** Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others**<...