Technical Support Representative

About the job Technical Support Representative

• Full-time Position / Dayshift
• Australian-based client

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.

About the job

The responsibilities of Technical Support are:

• Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers.
• Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.
• Maintain a high level of product knowledge to assist with customer inquiries effectively.
• Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
• Follow up on customer interactions when necessary to ensure resolution and satisfaction.
• Esc...