TECHNICAL SUPPORT REPRESENTATIVE (Full-Time)

Overview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshooting of account issues, general customer service, and upsell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.

This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t...