Technical Support Representative

**Position Overview**
**Responsibilities**:
- Assist in creating and updating internal documentation for the Support Team.
- Support team's Technical Experience Manager on tool management, and other ad-hoc projects.
- Build and maintain tools and automation to help the Technical Support team improve the customer experience.
- Monitor the performance and capacity of live video systems and quality of video delivery by using a variety of tools and devices.
- Determine the cause of the problems, communicate to the customer and escalate to the corresponding engineering teams
**Qualifications/Experience**
- In pursuit of a college degree
- Experience in a Customer Service organization or call center is a plus
- Demonstrated ability to lead and manage initiatives to completion
- Excellent written, oral, and interpersonal communication skills
- Proven analytical /problem-solving ability
- Demonstrated ability to learn new skills quickly
- Ability to wo...